Terms of Service

Last revised on September 22, 2026

Welcome to the Terms of Service (these “Terms”) for the website stevens.app and its subdomains (the “Website”), and any related computer or mobile applications (the “Apps”), operated by Coconut Group Inc. d/b/a Stevens (“Company”, “we”, “us”, “our”). The Website and any content, tools, features and functionality offered on or through our Website and the Apps, including our AI-powered dining concierge (“Stevens”), are collectively referred to as the “Services”.

These Terms govern your access to and use of the Services. Please read these Terms carefully, as they include important information about your legal rights. By accessing and/or using the Services, you are agreeing to these Terms. If you do not understand or agree to these Terms, please do not use the Services.

For purposes of these Terms, “you” and “your” means you as the user of the Services. If you use the Services on behalf of a company or other entity, then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity’s behalf.

Arbitration and class action waiver. Section 10 contains an arbitration clause and class action waiver. By agreeing to these Terms, you agree (a) to resolve all disputes (with limited exception) related to the Company’s Services through binding individual arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and (b) to waive your right to participate in class actions, class arbitrations, or representative actions, as set forth below. You have the right to opt out of the arbitration clause and the class action waiver as explained in Section 10.

Who may use the Services
User accounts
Using the Services
Paid Services
Location of our Privacy Policy
Rights we grant you
Ownership
Third party services and materials
Disclaimers, limitations of liability and indemnification
Arbitration and class action waiver
Additional provisions
SMS and phone communications

1. Who may use the Services

You must be 18 years of age or older to use the Services. By using the Services, you represent and warrant that you meet this requirement, and that you have the authority to arrange dining reservations and related purchases for yourself or on behalf of the organization you represent.

2. User accounts

Creating and safeguarding your account

To use certain of the Services, you may need to create an account or link another account (an “Account”). You agree to provide us with accurate, complete and updated information for your Account. You are solely responsible for any activity on your Account and for maintaining the confidentiality and security of your log-in credentials. We are not liable for any acts or omissions by you in connection with your Account. You may not allow anyone else to use your Account. You must immediately notify us at support@stevens.app if you know or have reason to suspect that your Account or log-in credentials have been stolen, misappropriated or otherwise compromised, or of any actual or suspected unauthorized use of your Account. You may only create one Account at a time to use the Services, unless we agree otherwise. You agree not to create any Account if we have previously removed your Account or banned you from the Services, unless we provide written consent otherwise.

3. Using the Services

Inputs, Outputs and Actions

The Services provide a personal dining concierge powered by artificial intelligence and machine learning technologies (“AI”). As part of the Services, you may provide or otherwise make available to us, actively or passively, prompts, guest lists, preferences, documents or other materials and data for processing (“Input”) into the Services, and the Services will use AI tools and functionalities to generate responses, data, instructions and other materials based on your Input (“Output”) or take actions on your behalf (“Actions”) based on your Input — for example, contacting restaurants, booking a reservation, or messaging your guests. Inputs and Outputs are collectively referred to in these Terms as “Materials”.

Input

By submitting or making available any Input through the Services, you represent that (i) you have obtained all rights, licenses, consents, permissions, power and/or authority necessary to submit and use (and allow us to use) such Input in connection with the Services, (ii) your submission of Input, including to generate Output or take Actions, will not breach or violate any third party’s rights, a third party’s terms and conditions, or applicable law, and (iii) your Input will not contain material subject to copyright or other proprietary rights unless you have the necessary permission or are otherwise legally entitled to provide it.

Connected Services

The Services may interact with third-party restaurants, reservation platforms, communications providers, calendars, and payment processors on your behalf (each, a “Connected Service”). You hereby authorize the Services to access and interact with Connected Services on your behalf, including to exchange data with a Connected Service and take Actions on it. Data collected by the Services from a Connected Service is considered your Input, and data generated and provided by the Services to a Connected Service is considered your Output. You are solely responsible for ensuring that any interaction the Services take with a Connected Service on your behalf is permitted under the terms that apply to your use of that Connected Service.

If you want us to delete Input data we have indexed from a Connected Service, you can request deletion by contacting support@stevens.app. Note that even if you disconnect a Connected Service, we may still use previously indexed data unless you follow the instructions above to request deletion.

Actions

You authorize the Services to take Actions on your behalf that the Services deem responsive to your Input — for instance, requesting or confirming a reservation, communicating with a restaurant or venue, or messaging your guests. When the Services take an Action on a Connected Service on your behalf, including to make a purchase or reservation, you agree that (i) our Services are merely facilitating your interaction with the Connected Service by exchanging data with it on your behalf; (ii) you authorize the Services to share your relevant information with the Connected Service or its payment provider, including a payment method, in connection with any purchase or reservation; (iii) for any Action that makes a purchase or reservation, (A) neither we nor our Services are processing payment for the purchase, (B) you, not us, are making the purchase or reservation, (C) we are not the buyer, seller, host, or otherwise a party to the transaction, (D) the transaction is subject to the Connected Service provider’s own terms, including pricing, cancellation, and refund policies, and (E) disputes regarding the transaction are between you and the applicable Connected Service provider, not us. You hereby appoint the Services as your agent to enter into agreements, commitments, or transactions on your behalf, or to confirm your acceptance of the terms of any third-party service that the Services interact with as part of an Action. Any such agreement or commitment is binding on you as if you entered into it directly.

Materials

The Company does not claim any ownership in your Materials; provided that the Company, its affiliates, or their respective licensors own and will continue to own the Services and all technologies used to generate Outputs or take Actions. Due to the nature of AI technologies, the Company makes no representation or warranty that any copyright or other intellectual property rights will vest in any Output. Other users may create and use output that is similar or identical to your Output, for instance because similar Input was provided, and you agree that such other users may use their own independently created output for their own purposes.

You agree that we may use Materials to develop, provide, maintain and improve the Services, including training AI models, subject to your opt-out rights and to any purpose described in our Privacy Policy. If you do not want us to use your Materials to train AI models, you can opt out by contacting support@stevens.app. Even if you opt out, we may still use your Materials for AI model training when they are flagged for safety review, to improve our ability to detect harmful content, enforce our policies, or advance our safety research. This opt-out applies on a go-forward basis to model training only, and we may still use AI models previously trained, fine-tuned or improved on your Materials prior to your opting out.

Responsibilities and acknowledgment of risks

The Services are not error-free and may generate Output containing incorrect or incomplete information, or make errors in an Action — for example, booking the wrong time, venue, or party size, or misreading a guest’s dietary restrictions. Actions taken with a restaurant or other Connected Service may not always be reversible. Please verify the accuracy of any Output and confirm any reservation before relying on it. You are responsible for your Inputs, Actions, and use of any Output, including all consequences, whether financial, contractual, legal, reputational, or otherwise, arising from any Action or your use of any Output. The accuracy and completeness of any Action depends on the Input you provide; if your Input is inaccurate, incomplete, or otherwise insufficient, the resulting Action may be incorrect or incomplete. We are not responsible for any unintended Action or any loss, damage, charge, liability, or other consequence arising from an Action, including interactions with a Connected Service on your behalf.

You represent and warrant that you have all rights, licenses, permissions and authority to provide or make available the Input necessary to authorize the Services to take Actions on your behalf, and to use any payment method, account credential, password, or other access method you provide to the Services (including for Connected Services). You will not use the Services to take Actions or rely on Output where doing so without meaningful human review would be unlawful, unsafe, or otherwise inappropriate. We may implement safeguards, confirmation requirements, or other controls on certain Actions; however, we make no representation or warranty that such safeguards will prevent unintended or erroneous Actions. You remain responsible for regularly monitoring Actions taken on your behalf and for independently verifying their accuracy and appropriateness.

4. Paid Services

You may be required to pay us fees to access or use certain features of the Services. If you purchase paid Services, you agree to pay the applicable fees and taxes in U.S. Dollars and authorize us or our payment processor to charge your payment method for such amounts. You represent and warrant that all billing information you provide is accurate, current, and complete, and that you have the legal right to use the payment method provided. Your access to paid Services will not begin until payment has been received in full. We may revise pricing for the Services at any time. Except to the extent required by applicable law, all payments are non-refundable.

5. Location of our Privacy Policy

Our Privacy Policy describes how we handle the information you provide to us when you use the Services. By agreeing to these Terms, you agree to the collection, use, and disclosure of information as described there.

6. Rights we grant you

Right to use Services

We permit you to use the Services for your personal or internal business use only, provided that you comply with these Terms. If any software, content, or other materials owned or controlled by us are distributed to you as part of your use of the Services, we grant you a personal, non-assignable, non-sublicensable, non-transferable, and non-exclusive right and license to access and display such materials (and to download a single copy of any App onto your applicable device), solely to enable you to use the Services as permitted by these Terms. Your access to the Services may be interrupted from time to time, including for maintenance, updates, or repair.

Restrictions on your use of the Services

You may not do any of the following in connection with your use of the Services, unless applicable law prohibits these restrictions or you have our written permission:

download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information obtained from the Services, except as expressly permitted by these Terms;
duplicate, decompile, reverse engineer, disassemble or decode the Services (including any underlying idea or algorithm), or attempt to do so;
use, reproduce, or remove any copyright, trademark, or other proprietary notation displayed on or through the Services;
use automation software (bots), hacks, modifications, or other unauthorized third-party software designed to modify the Services;
access or use the Services in a manner that could disable, overburden, damage, disrupt, or impair the Services or interfere with any other party’s use of them;
attempt to gain unauthorized access to, interfere with, damage, or disrupt the Services, other users’ accounts, or the systems or networks connected to the Services;
circumvent, remove, alter, deactivate, degrade, or thwart any technological measure or content protection of the Services;
use any robot, spider, scraper, or similar automated means to access the Services to monitor, extract, copy, or collect information, or engage in any manual process to do the same;
use the Services for benchmarking, to build a competing product, or to train other AI models, tools, or technologies;
introduce viruses, worms, or other malicious or technologically harmful material into our systems;
submit, transmit, or generate Input or Output that is unlawful, defamatory, obscene, harassing, hateful, deceptive, or otherwise objectionable;
create, use, or distribute Output in a fraudulent or misleading way, including by representing it as entirely human-generated when it is not; or
access or use the Services in any way not expressly permitted by these Terms.

Beta offerings

From time to time we may make available certain Services, or certain features, on a test or beta basis (“Beta Offerings”). Use of any Beta Offering is voluntary and provided on an “as is” basis; it may contain errors, defects, or bugs. All use of a Beta Offering is at your sole risk.

7. Ownership

Ownership of the Services

The Services, including their “look and feel” and proprietary content, are protected under copyright, trademark, and other intellectual property laws. The Company and/or its licensors own all right, title, and interest in and to the Services, and we reserve all rights not expressly granted, including the exclusive right to create derivative works.

Ownership of trademarks

“Stevens”, the Stevens name and logo, and all related names, logos, and slogans are trademarks of the Company or its affiliates. Other names, logos, and marks that appear on the Services are the property of their respective owners.

Ownership of feedback

We welcome feedback, comments, and suggestions relating to the Services (“Feedback”). You agree that any Feedback does not give you any right, title, or interest in the Services or in the Feedback itself. All Feedback becomes the sole and exclusive property of the Company, and we may use and disclose it in any manner and for any purpose without compensation to you.

Usage data

The Services may generate diagnostic, technical, or other usage data relating to how you interact with the Services (“Usage Data”). We may use or disclose Usage Data in de-identified or aggregated form for any lawful purpose, including to provide, operate, and improve our products and services.

8. Third party services and materials

Certain Services may display, include, or make available content, data, or services from third parties, or link to third-party websites (“Third Party Materials”), including third-party large language models and restaurant or reservation platforms. We are not responsible for examining or evaluating the content, accuracy, availability, or legality of any Third Party Materials, and we do not warrant or endorse, and assume no liability for, any third-party services, materials, or websites. Your access to and use of Third Party Materials may be governed by additional terms of the applicable third party, which you agree to comply with.

9. Disclaimers, limitations of liability and indemnification

Disclaimers

Your access to and use of the Services, including any Action taken via the Services and your use of any Output, is at your own risk. The Services, Outputs, and Actions are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted under applicable law, the Company, its parents, affiliates, officers, directors, employees, agents, and licensors (the “Company Entities”) DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. The Company Entities make no warranty and disclaim all responsibility for: (a) the completeness, accuracy, availability, timeliness, security, or reliability of the Services or any Action or Output; (b) any harm to your systems, loss of data, or other harm resulting from your access to or use of the Services or any Action performed by the Services; (c) compatibility with any Connected Service; (d) your Actions and Outputs; (e) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis; and (f) the deletion of, or failure to store or transmit, your Materials. You should not rely on the Services, or any Action or Output, for legal, financial, medical, or other professional advice.

THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES AS SET FORTH BELOW. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

THE COMPANY ENTITIES TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR A THIRD PARTY CREATES, UPLOADS, POSTS, SENDS, RECEIVES, OR STORES ON OR THROUGH OUR SERVICES.

Limitations of liability

TO THE EXTENT NOT PROHIBITED BY LAW, YOU AGREE THAT IN NO EVENT WILL THE COMPANY ENTITIES BE LIABLE FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF THE COMPANY ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE COMPANY ENTITIES’ TOTAL LIABILITY TO YOU FOR ANY DAMAGES FINALLY AWARDED SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00), OR THE AMOUNT YOU PAID THE COMPANY ENTITIES FOR THE SERVICES IN THE PAST SIX (6) MONTHS GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Indemnification

You agree to defend, indemnify, and hold the Company Entities harmless from and against any and all claims, costs, damages, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (a) your violation of these Terms or any applicable law; (b) your violation of any rights of a third party; (c) your misuse of the Services; (d) your Input, Actions, and use of any Output; or (e) your negligence or willful misconduct.

10. Arbitration and class action waiver

PLEASE READ THIS SECTION CAREFULLY — IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

Informal process first

In the event of any dispute, you and the Company agree to first contact the other party and make a good faith, sustained effort to resolve the dispute, allowing the receiving party 30 days to respond, before resorting to arbitration or any court action. This dispute resolution procedure is a condition precedent to initiating arbitration.

Arbitration agreement and class action waiver

After the informal process, any remaining dispute, controversy, or claim relating to the Company’s Services (a “Claim”), including threshold questions of arbitrability, will be resolved by final and binding arbitration, in English, administered by JAMS under its Comprehensive Arbitration Rules and Procedures then in effect. The Federal Arbitration Act (“FAA”) governs the arbitrability of all disputes. Arbitration will be handled by a sole arbitrator. Judgment on the arbitration award may be entered in any court of competent jurisdiction. Arbitration under these Terms will proceed only on an individual basis — class arbitrations and class actions are not permitted. You and the Company each waive the right to trial by jury or to participate in a class action or class arbitration.

Exceptions

Notwithstanding the foregoing, the following disputes will be resolved in a court of proper jurisdiction:

disputes within the jurisdiction of a small claims court, so long as brought and maintained as an individual dispute;
disputes where the sole relief sought is injunctive relief; or
intellectual property disputes.

Costs of arbitration

Payment of filing, administration, and arbitrator costs will be governed by the JAMS Rules, except that if you demonstrate those costs would be prohibitively more expensive than a court proceeding, the Company will pay the amount the arbitrator determines is necessary to prevent that result. Fees and costs may otherwise be awarded as provided by applicable law.

Opt-out

You may opt out of the arbitration provisions in this Section 10 by sending written notice to support@stevens.app within thirty (30) days of first registering to use the Services or agreeing to these Terms. If you opt out of only the arbitration provisions and not the class action waiver, the class action waiver still applies; you may not opt out of only the class action waiver.

Waiver of right to bring class action and representative claims

To the fullest extent permitted by applicable law, any proceeding to resolve a dispute will be brought and conducted ONLY IN THE RESPECTIVE PARTY’S INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS, CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION. If this class action waiver is limited, voided, or found unenforceable, then unless the parties agree otherwise, the agreement to arbitrate is null and void with respect to that proceeding so long as it is permitted to proceed as a class action, and such proceeding must be brought in a court of proper jurisdiction and not in arbitration.

11. Additional provisions

Changes to the Services

We may change the content, features, and other aspects of the Services from time to time, and we do not guarantee that any particular feature will always be available.

Updating these Terms

We may modify these Terms from time to time, in which case we will update the “Last Revised” date at the top of this page. If we make material changes, we will use reasonable efforts to notify you, such as by email or a notice on the Website. Your continued use of the Services after the changes take effect constitutes your acceptance of the modified Terms.

Termination

If you breach any provision of these Terms, all licenses granted by the Company terminate automatically. We may suspend, disable, or delete your Account and/or the Services with or without notice, for any or no reason. All sections that by their nature should survive termination will survive.

Injunctive relief

You agree that a breach of these Terms will cause irreparable injury to the Company for which monetary damages would not be an adequate remedy, and the Company is entitled to equitable relief in addition to any other remedies available at law.

California residents

If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Export laws

You agree that you will not export or re-export, directly or indirectly, the Services to any country or person for which such export is restricted under U.S. law, including any person listed on a U.S. government list of prohibited or restricted parties. By using the Services, you represent and warrant that you are not located in, or a national or resident of, any such country, and are not on any such list.

Miscellaneous

These Terms constitute the entire agreement between the parties with respect to the Services and supersede all prior agreements and understandings. If any provision of these Terms is unlawful, void, or unenforceable, that provision is severable and will not affect the validity of the remaining provisions. These Terms may be assigned by the Company but may not be assigned by you without our prior written consent. The Services are operated by us in the United States; those who access the Services from outside the United States do so at their own initiative and are responsible for compliance with local law. These Terms are governed by the laws of the State of California, without regard to conflict of laws rules, and the proper venue for any dispute not subject to arbitration is the state and federal courts located in San Francisco, California.

How to contact us

You may contact us regarding the Services or these Terms by email at support@stevens.app.

12. SMS and phone communications

Certain Services may involve us contacting you, or contacting your guests on your behalf, by telephone or text message — for example, to confirm a reservation, follow up on a dietary preference, or notify you of a change made by a restaurant. By providing a phone number in connection with the Services, you consent to receive calls and text messages related to your use of the Services, which may be sent using automated technology. Consent to receive these communications is not a condition of using the Services. Message and data rates may apply, and message frequency will vary based on your use of the Services. You may opt out of text messages at any time by replying STOP, or by contacting support@stevens.app. Reply HELP for help. Wireless carriers are not liable for delayed or undelivered messages. See our Privacy Policy for more on how we handle this information.